Click here for the latest COVID-19 information
Telehealth appointments are now available! Click here to learn more.

Hudson Headwaters Health Network
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How You Can Help

Visit our How You Can Help page to find out about donations and ways to support our frontline workers.

Visit our Community Health Center Advocacy page to learn why COVID-19 relief funding is essential for Community Health Centers across the country.

Hudson Headwaters Health Network is working closely with local public health departments and area hospitals as well as following daily guidance from the Centers for Disease Control & Prevention (CDC) for review and implementation of its clinical protocols and procedures around COVID-19. Your good health, and the safety of our patients and staff, is our highest priority. Please continue to check this page for the most recent COVID-19 information and news from Hudson Headwaters.

PLEASE CALL your Hudson Headwaters health center if you are experiencing symptoms, have been in close contact with a confirmed case, and/or have recently traveled to a country with an outbreak. Be ready to explain your symptoms, travel history and/or if you were exposed to coronavirus. Luckily, most patients only experience mild symptoms and will recover. For public safety, we strongly encourage home management when appropriate.

  • Fever of over 100.0 F
  • Cough
  • Shortness of breath (chest congestion)
  • Chills
  • Muscle pain
  • Sore throat
  • Loss of taste or smell
  • Nausea, vomiting or diarrhea
  • Wash your hands often
  • Use an alcohol-based hand sanitizer, if soap and water are not available
  • Cover your cough or sneeze with a tissue/cough or sneeze into your elbow
  • Regularly clean and disinfect often-touched surfaces
  • Practice social distancing
  • Wear a mask or face covering when out in public to prevent spreading germs to others

COVID-19 testing appointments are available at drive-up locations at Champlain Family Health, West Mountain Health Services in Queensbury and Warrensburg Health Center. You do not need to be a current Hudson Headwaters patient to schedule a test. Appointments are for swab testing which detects if you are currently infected. It is especially important to get tested if you feel ill and/or have had close contact with either a COVID-positive or COVID-suspected patient.

Please call the testing location directly to schedule your appointment:

Antibody testing may be ordered at the discretion of your provider. Patients interested in antibody testing should schedule an appointment with their primary care provider to discuss.

Testing appointments will be billed to your insurance as an office visit. If you are under- or un-insured, Hudson Headwaters staff members will provide support with insurance enrollment paperwork.

Telehealth and In-Person Appointments

To limit non-essential traffic at all health centers and help keep our patients and staff safe, we now offer telehealth services for many primary care, specialty care and follow-up appointments. Just as you normally would, please reach out to your health center with your health-related concerns. Our team will provide guidance regarding which appointments to schedule via telehealth, which appointment types to defer for now, and which may still require an in-person visit.

To prepare for your visit, we ask that you please:

  • Arrive wearing a mask or face covering such as a bandana or scarf. Visit our Community Resource page for a list of organizations distributing face masks. Health centers have a limited supply of masks that we are trying to reserve for staff;
  • Limit the number of people accompanying you to one healthy adult; and
  • Call ahead if you develop COVID-19 symptoms

These measures are in place to limit possible exposure to you as well as our staff and other patients.

Video conference appointments require access to either a computer, smartphone or tablet (e.g. iPad), internet access and an email address. Before your scheduled telehealth visit, you will receive instructions via email on how to connect to your provider. A staff member from the health center will call you prior to your appointment to assist you in setting up your telehealth appointment via Zoom.

If you do not have access to the equipment needed for a video consultation, our providers are also able to perform some appointments via telephone.

Click here for more information.

Health Center Operational Changes

Please visit your health center’s location page to see the current hours of operation. A full list of health center locations can be found here.

Please note that we have suspended early morning blood draw and imaging hours as of 3/17/20. Blood draw and imaging services will be available on the regularly scheduled days with any early morning opening hours adjusted to begin when the health center opens for primary care. To minimize the risk to you as well as other patients and staff, we ask that you defer all non-urgent labs to a later date.

COVID-19 News and Announcements

    • 05 MAY 20

    Expanded COVID-19 Testing By Appointment

    QUEENSBURY (May 5, 2020) – Hudson Headwaters Health Network expands COVID-19 testing at drive-up locations at Champlain Family Health, West Mountain Health Services in Queensbury and Warrensburg Health Center. Community members must schedule an appointment before receiving a test. The expanded testing criteria includes anyone who is currently experiencing symptoms, along with those who believe

    Read more →
    • 03 APR 20

    Furlough of Staff to Conserve Resources in Response to COVID-19 Crisis

    QUEENSBURY, NY (April 3, 2020) – Hudson Headwaters Health Network will furlough roughly 85 employees, beginning the week of April 6. Furloughed staff will remain employees of the network under a leave status and the network will pay the full premium cost of health, dental and life insurance benefits during this time period.  Primarily non-clinical

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    • 24 MAR 20

    COVID-19 Testing Suspended Until Further Notice

    Due to the limited supply of COVID-19 testing, Hudson Headwaters will be suspending testing until further notice. Tests will now be reserved for staff providing direct patient care to ensure that health care providers and staff will not spread the virus to patients or other staff. We will still be screening patients to measure your

    Read more →
    • 23 MAR 20

    Specialty Services Suspended

    Warrensburg Health Center and West Mountain Health Services will be suspending Cardiology, Vascular, Endocrine and ENT specialty services until further notice.

    Read more →
    • 23 MAR 20

    Hudson Headwaters Health Network and Glens Falls Hospital Implement a Coordinated Response to Prevent the Spread of COVID19

    Hudson Headwaters and Glens Falls Hospital are working together in an “all-hands on deck” coordinated response to prevent the spread of COVID-19 in the Glen Falls region. Since the COVID-19 testing began outside the hospital Emergency Department (ED) more than 500 COVID-19 tests were completed in a joint effort between the two organizations. 68 more were tested

    Read more →
    • 16 MAR 20

    Hours of Operation Update

    As new information is released by public health officials we are continuing to adjust our hours to do what is best for our patients and our staff. Please visit your health center’s location page to see the current hours of operation. A full list of health center locations can be found here. Please note, effective

    Read more →
  • Telehealth Appointments

    Telehealth appointments are now available for many primary care, specialty care, and follow-up appointments. Scheduling your telehealth visit is easy and can even be done online.

Questions/Concerns:

New York State Department of Health COVID-19 Hotline: 1-888-364-3065

Click here to find the number of your local Hudson Headwaters health center

Government Resources

Community Resources

Our community partners can help you with many non-health related challenges. Visit our Community Resources page to find valuable resources available in your area and online. You can also contact the Hudson Headwaters Community Resource Hotline at 518-623-0182 from 8:00 a.m. – 4:00 p.m Monday through Friday or email resources@hhhn.org.

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