Click here for the latest COVID-19 information
Online appointment scheduling is now available for in-person and telehealth visits — for both existing and new patients! Click here to learn more.

Hudson Headwaters Health Network
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How You Can Help

Visit our How You Can Help page to find out about donations and ways to support our frontline workers.

Visit our Community Health Center Advocacy page to learn why COVID-19 relief funding is essential for Community Health Centers across the country.

Hudson Headwaters Health Network is working closely with local public health departments and area hospitals as well as following daily guidance from the Centers for Disease Control & Prevention (CDC) for review and implementation of its clinical protocols and procedures around COVID-19. Your good health, and the safety of our patients and staff, is our highest priority. Please continue to check this page for the most recent COVID-19 information and news from Hudson Headwaters.

PLEASE CALL your Hudson Headwaters health center if you are experiencing symptoms, have been in close contact with a confirmed case, and/or have recently traveled to a country with an outbreak. Be ready to explain your symptoms, travel history and/or if you were exposed to coronavirus. Luckily, most patients only experience mild symptoms and will recover. For public safety, we strongly encourage home management when appropriate.

  • Fever of over 100.0 F
  • Cough
  • Shortness of breath (chest congestion)
  • Chills
  • Muscle pain
  • Sore throat
  • Loss of taste or smell
  • Nausea, vomiting or diarrhea
  • Wash your hands often
  • Use an alcohol-based hand sanitizer, if soap and water are not available
  • Cover your cough or sneeze with a tissue/cough or sneeze into your elbow
  • Regularly clean and disinfect often-touched surfaces
  • Practice social distancing
  • Wear a mask or face covering when out in public to prevent spreading germs to others

Testing

COVID-19 tests are available at Hudson Headwaters health centers for both symptomatic and asymptomatic patients. Please call your health center to discuss and schedule the best COVID-19 test option for you.

If you are not yet a Hudson Headwaters patient, COVID-19 and antibody testing is available with a brief visit with one of our providers. This visit can be within a health center, urgent care, or in some cases, a telehealth appointment.

FAQs
Do I need to get tested? 
It is important to get tested if you feel ill and/or have had close contact with someone who is either COVID-19 positive or suspected positive. You should also get tested if you have attended a recent protest or other large gatherings, or have recently traveled to a high-risk region, even if you are not experiencing symptoms.

How will I access my test results?
Log in to the Hudson Headwaters Patient Portal to view your test results online. If you are not yet registered for the patient portal, please create your account before your test. Please note: If you choose not to use the patient portal, notification of your test results may be delayed. 

Is there a cost?
Charges may apply and depend on your insurance. Contact your health insurance carrier for more information.

Telehealth and In-Person Appointments

To limit non-essential traffic at all health centers and help keep our patients and staff safe, we now offer telehealth services for many primary care, specialty care and follow-up appointments. Just as you normally would, please reach out to your health center with your health-related concerns. Our team will provide guidance regarding which appointments to schedule via telehealth, which appointment types to defer for now, and which may still require an in-person visit.

To prepare for your visit, we ask that you please:

  • Arrive wearing a mask or face covering such as a bandana or scarf. Visit our Community Resource page for a list of organizations distributing face masks. Health centers have a limited supply of masks that we are trying to reserve for staff;
  • Limit the number of people accompanying you to one healthy adult; and
  • Call ahead if you develop COVID-19 symptoms

These measures are in place to limit possible exposure to you as well as our staff and other patients.

Video conference appointments require access to either a computer, smartphone or tablet (e.g. iPad), internet access and an email address. Before your scheduled telehealth visit, you will receive instructions via email on how to connect to your provider. A staff member from the health center will call you prior to your appointment to assist you in setting up your telehealth appointment via Zoom.

If you do not have access to the equipment needed for a video consultation, our providers are also able to perform some appointments via telephone.

Click here for more information.

COVID-19 News and Announcements

    • 05 MAY 20

    Expanded COVID-19 Testing By Appointment

    QUEENSBURY (May 5, 2020) – Hudson Headwaters Health Network expands COVID-19 testing at drive-up locations at Champlain Family Health, West Mountain Health Services in Queensbury and Warrensburg Health Center. Community members must schedule an appointment before receiving a test. The expanded testing criteria includes anyone who is currently experiencing symptoms, along with those who believe

    Read more →
    • 03 APR 20

    Furlough of Staff to Conserve Resources in Response to COVID-19 Crisis

    QUEENSBURY, NY (April 3, 2020) – Hudson Headwaters Health Network will furlough roughly 85 employees, beginning the week of April 6. Furloughed staff will remain employees of the network under a leave status and the network will pay the full premium cost of health, dental and life insurance benefits during this time period.  Primarily non-clinical

    Read more →
    • 24 MAR 20

    COVID-19 Testing Suspended Until Further Notice

    Due to the limited supply of COVID-19 testing, Hudson Headwaters will be suspending testing until further notice. Tests will now be reserved for staff providing direct patient care to ensure that health care providers and staff will not spread the virus to patients or other staff. We will still be screening patients to measure your

    Read more →
    • 23 MAR 20

    Specialty Services Suspended

    Warrensburg Health Center and West Mountain Health Services will be suspending Cardiology, Vascular, Endocrine and ENT specialty services until further notice.

    Read more →
    • 23 MAR 20

    Hudson Headwaters Health Network and Glens Falls Hospital Implement a Coordinated Response to Prevent the Spread of COVID19

    Hudson Headwaters and Glens Falls Hospital are working together in an “all-hands on deck” coordinated response to prevent the spread of COVID-19 in the Glen Falls region. Since the COVID-19 testing began outside the hospital Emergency Department (ED) more than 500 COVID-19 tests were completed in a joint effort between the two organizations. 68 more were tested

    Read more →
    • 16 MAR 20

    Hours of Operation Update

    As new information is released by public health officials we are continuing to adjust our hours to do what is best for our patients and our staff. Please visit your health center’s location page to see the current hours of operation. A full list of health center locations can be found here. Please note, effective

    Read more →
  • Telehealth Appointments

    Telehealth appointments are now available for many primary care, specialty care, and follow-up appointments. Scheduling your telehealth visit is easy and can even be done online.

Questions/Concerns:

New York State Department of Health COVID-19 Hotline: 1-888-364-3065

Click here to find the number of your local Hudson Headwaters health center

Government Resources

Community Resources

Our community partners can help you with many non-health related challenges. Visit our Community Resources page to find valuable resources available in your area and online.

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