Hudson Headwaters Health Network
Sign in Here: Patient Portal

With the patient portal you have secure, convenient online access to your primary care team and your personal health and billing information.

Get Started

During check-in for your next provider visit, ask to have a patient portal account created. Then, when you receive the confirmation email, follow the link to complete the sign-up process.

Established patients may also contact our patient portal helpline at 518-824-8620 Monday through Friday between 9 a.m. and 5 p.m. for assistance in registering for the Patient Portal.

Find Information You Need

  • Lab results
  • Medical information, including medications, allergies, immunizations and vital statistics
  • Referrals to other providers
  • Appointment history and your provider’s summaries of those visits
  • Billing statements and payment history

Communicate With Us

  • Schedule or modify appointments
  • Send questions to your primary care team and receive answers by secure email
  • Attach photos (.jpg or .png) or documents (.pdf) to the messages you send to your care team
  • Receive secure emails when new information is available for your review
  • Share your personal health information with your family or caregivers
  • Complete and update medical forms
  • Pay bills online

Need Help?

Established patients may call our patient portal helpline at 518-824-8620 Monday through Friday between 9 a.m. and 5 p.m.

Frequently Asked Questions

Any active patient may be eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members’ health information.

All communications between you and your provider’s office are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure data transmission as well as server-side digital certification authentication. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system.

You should always make sure that the email address on file for your account is accurate, as notifications from the portal are sent to the email address on file. Make sure to sign out of your account each time you are finished using the portal.

  • Google Chrome
  • Microsoft Edge (for Windows 7, Windows 8/8.1 and Windows 10)
  • Mozilla Firefox
  • Safari (for Apple devices only)

To view the full desktop version of the Patient Portal, patients can tap Full Site at the bottom of any page within the Patient Portal.

On the left-hand side of the home page, navigate to the bottom of the list and select “Test Results”

Click on My Health and then Health Reminders
Use the ‘Messages’ section at the bottom of the home page, not the ‘Messages’ option located in the upper right corner of the home page. After you create your message, click on the ‘Attach files’ link to select your document from your computer or phone.

To use the same email address for the Patient Portal, patients must choose one person to be the Patient Portal account owner and add additional people as family members. The Patient Portal account owner has access to all patient records when logged on to the Patient Portal. For each patient to be the owner of a Patient Portal account, each patient must establish his or her own account using a unique email address.

Using a computer: In the upper right corner of the Patient Poral, next to your name, click the down arrow and select from the patient list.

Using a phone: navigate to the “viewing” field at the very bottom of the screen. Click on the dropdown menu to select the patient.

Using a phone in the “full site” view: In the upper right corner of the Patient Portal, next to your name, click the down arrow and select from the patient list.

On the child’s 18th birthday, the access level for all family members who have full access to the patient record changes from full access to billing-only access.

 The Patient Portal

  • See upcoming appointments
  • Schedule appointments
  • Send and receive messages
  • Send documents/forms to provider
  • See your results, vaccine history and letters
  • Pay and review copay or account balances

Need Patient Portal support? Call 518-824-8620



 Hudson Headwaters App

  • Log in for Telehealth appointments
  • Complete digital check-in for in-person and telehealth appointments
  • Complete forms, screenings, update demographics, insurance cared, medications, allergies and medical history
  • Not able to send and receive messages or documents

Need Hudson Headwaters App support? Call 1-844-961-2226 or visit for assistance

Hudson Headwaters App

The right care when and where you need it. Connect to your doctor from wherever you are, via your desktop or smart device. It’s simple, secure and convenient.

  • Complete your check-in ahead of time for in-person and telehealth appointments
  • Update medical history and insurance, review medication and allergies
  • Talk to your provider during telehealth appointment from your mobile device

Telehealth Appointments using the Hudson Headwaters App

After downloading the app use the “Telehealth setup instruction” for details on how to navigate the email and activate your account. Please also review the “How to do a Telehealth Call” link for further instructions on how to test the camera and sound on your device.

When it’s time for your appointment open the HHHN app (or log in from your computer) then tap or click on “Start Video Call”. Wait until your provider starts – don’t navigate off this screen. You’ll be able to see and talk with your provider (and nurse). When your visit is over, close the app or browser page.

If you are having problems logging in or connecting, please see the links to “Forgot password” and “Technical help”.

Please visit the MyCarePlan website for access to all the links or to login into your account.