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Hudson Headwaters Enhances Patient Experience with Transformed Urgent Care Center

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QUEENSBURY, NY (November 2, 2022) – Hudson Headwaters Health Network has completed renovations to its Broad Street Health Center in Glens Falls. The updated facility offers urgent care services seven days a week, with no appointment necessary, for health concerns that arise suddenly but are not life-threatening. For further convenience, the center offers laboratory and X-ray services on-site, and lists estimated wait times on the Hudson Headwaters website.

“Not a day has gone by where a patient hasn’t commented on how appreciative they are of the transformation,” said Patti Hammond, executive vice president/chief operations officer. “Every renovation has been made with thoughtful consideration to our patients and our community. These enhancements further our mission to provide accessible, high-quality health care for everyone, regardless of income or insurance, while also contributing to Glens Falls’ wider revitalization efforts.”

Renovations include an expanded waiting room with updated lighting and new artwork throughout the center. Thirteen urgent care exam rooms have also been redone and updated. The triage area has been redesigned so nursing staff may more efficiently assess patient needs. New features include a fully equipped treatment room and a new changing room in the medical imaging area. Amenities have been added for patients’ comfort including complimentary bottled water, free Wi-Fi connectivity and multi-device charging stations.

Externally, the center has been updated with new windows, signage, lighting, paint and landscaping. The facility has also rebuilt stairs and wheelchair ramps and has gained new roofing and a remodeled parking lot.

Hudson Headwaters invites community members to “walk” through the updated center in a virtual tour on the Network’s website:

Architecture Plus of Troy led the re-design of the 7-month project, working with Bast Hatfield Construction of Clifton Park. Within the last four years, Hudson Headwaters has invested in updates to health centers throughout the region including Women’s Health at 90 South Street in Glens Falls, Saranac Lake Family Health, Tupper Lake Family Health and West Mountain Family Health in Queensbury. Construction is also currently underway for the new Glens Falls Family Health Center on Larose Street, a 20000-square-foot, state-of-the-art primary care facility. The new health center has an estimated completion date in late 2023.