Telehealth appointments are available for many primary care, specialty care and follow-up appointments. However, telehealth may not be appropriate for every type of appointment (worker’s comp and annual wellness visits are excluded). Please reach out to your health center with your health-related concerns as you normally would. Staff will provide guidance regarding which appointment types to defer for now, which appointments to schedule via telehealth and which may require an in-person visit. If you are experiencing a medical emergency, call 911.
We are utilizing a telehealth platform called MyCarePlan to conduct secure telehealth appointments. Using MyCarePlan requires you to have access to either a computer, smartphone or tablet (e.g. iPad), internet access and an email address. We recommend connecting to WiFi to avoid incurring mobile data charges.
If you do not have access to the equipment needed for a telehealth appointment, our providers are also able to perform some appointments via telephone. Please call your health center to schedule a telephone-only visit.
Before your first scheduled telehealth visit, you will receive instructions via email. The email will provide you with links for downloading the HHHN app or to the browser version. Please see the link above and to the right “Telehealth setup instruction” for details on how to navigate the email and activate your account. Please also review the “How to do a Telehealth Call” link for further instructions on how to test the camera and sound on your device.
When it’s time for your appointment open the HHHN app (or log in from your computer) then tap or click on “Start Video Call”. Wait until your provider starts – don’t navigate off this screen. You’ll be able to see and talk with your provider (and nurse). When your visit is over, close the app or browser page.
If you are having problems logging in or connecting, please see the links to “Forgot password” and “Technical help”.
Please visit the MyCarePlan website https://www.mycareplan.info/ for access to all the links or to login into your account.