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Online appointment scheduling is now available for in-person and telehealth visits — for both existing and new patients! Click here to learn more.

Hudson Headwaters Health Network
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The same high-quality health care, now from the comfort of your home.

You can now receive the same great care from Hudson Headwaters from the comfort of your home, or wherever you are! Our new telehealth services offer current and new patients an easy way to visit with their providers using a personal computer, smartphone or tablet. Patients can choose either a phone visit or a visit using video and audio. Many of our patients find they prefer video and audio as this allows for the same kind of face-to-face conversation that would normally happen in person.

Schedule Your Telehealth Visit Today!

Scheduling your telehealth visit is easy. Click here to learn how!

Telehealth Appointment Types - available for existing and new patients!

Telehealth appointments are available for many primary care, specialty care and follow-up appointments. However, telehealth may not be appropriate for every type of appointment (worker’s comp and annual wellness visits are excluded). Please reach out to your health center with your health-related concerns as you normally would. Staff will provide guidance regarding which appointment types to defer for now, which appointments to schedule via telehealth and which may require an in-person visit. If you are experiencing a medical emergency, call 911.

Acute conditions/concerns which may be appropriate for a telehealth visit include the following:

Arthritic Pain
Blood Pressure Problems
Insect Bites
Pink Eye
Respiratory Infection
Skin Inflammation
Sore Throat
Sprain or Strain
Urinary Tract Infections

Chronic or specialty care which may be appropriate for a telehealth visit include the following:

Medication Refills
Discuss Lab Results
Clinical Follow-Ups
Wellness Coaching
Second Opinion/Referrals
Chronic Condition Management
Select Obstetrics and Gynecology Visits

By scheduling your telehealth visit you:

  • Agree to participate in a telemedicine visit with a Hudson Headwaters provider. The telemedicine session will not be audio or video recorded at any time.
  • Understand that this service is not the same as a direct patient/healthcare provider visit, because you will not be in the same room as the healthcare provider performing the service.
  • Agree to permit your healthcare information to be shared with other individuals for the purpose of scheduling and billing.

Telehealth visits are billed to your insurance and patients are responsible for the charges incurred (copay, deductible, etc.). Please call your insurance company with specific questions on your specific insurance plan and coverage to determine if you will incur any out-of-pocket costs for a telehealth visit.

How It Works

We are using the video conference service called Zoom to conduct secure, telehealth appointments. Using Zoom requires you to have access to either a computer, smartphone or tablet (e.g. iPad), internet access and an email address. We recommend connecting to WiFi to avoid incurring mobile data charges.

If you do not have access to the equipment needed for a video consultation, our providers are also able to perform some appointments via telephone. Please call your health center to schedule a telephone-only visit.

Before your scheduled telehealth visit, you will receive instructions for accessing the visit via email. A staff member from the health center will call you a few minutes prior to the appointment to assist and coordinate setting up your telehealth appointment via Zoom.

You can test Zoom on your device prior to your visit by going to If you experience any technical issues, please call 518-824-8620.


Technical Support

If you experience any technical difficulties with Zoom, please call 518-824-8620.

  • FREE Telehealth hotspots

    Hudson Headwaters Health Network and PrimeLink, Inc. have
    joined forces to offer free Wi-Fi at five Hudson Headwaters health centers, enabling patients without access to reliable internet service to be able to access telehealth visits with their health care provider. The free Wi-Fi connections are available for patients to use from 6 a.m. to 9 p.m. daily at the health centers located in Champlain, Plattsburgh, Ticonderoga, Fort Edward, and on Broad Street in Glens Falls.

Schedule Your Telehealth Visit