FAQ

All Hudson Headwaters’ health centers have same-day appointments available, based on patient need, but most do not routinely offer urgent care.  You may be referred to one of our two urgent care offices in either the Health Center on Broad Street in Glens Falls or the Warrensburg Health Center. Each location is open seven days a week, with evening hours Monday through Friday in Glens Falls NY, and Monday through Saturday in Warrensburg.

Staff can schedule same-day appointments beginning at 6:30 am. In some cases early calls will be referred to our nursing team for a clinical decision about the request.

If your condition requires emergency care (chest pain, severe difficulty breathing, trauma, loss of consciousness, etc.), please seek treatment at the nearest hospital emergency room. You can also call 911 (or the local emergency number if you live in an area without 911 service). If you are unsure if your condition requires emergency care, call your local health center.

In many cases, our urgent care services can save you a trip to the emergency room. Our urgent care centers in Glens Falls and Warrensburg let you “walk in” without an appointment. At our other health centers in Upstate NY (which don’t routinely offer urgent care), walk-in visits are handled on a first-come, first-served basis (after scheduled patients), with the exception of medical emergencies. Calling ahead is recommended for those health centers that don’t routinely provide urgent care.

If your local center is closed, your call will be automatically forwarded to one of our urgent care facilities. After they close, calls will be forwarded to an on-call provider. Our telephone lines are open 24 hours a day, seven days a week.

Hudson Headwaters’ patients have secure online access to most of their personal medical information through our Patient Portal. (Click here to sign up.) You can view your medication list, allergies, immunizations, appointment history, and most test results. You can also complete and update medical forms, exchange messages with your primary care provider team, and request non-urgent appointments and medication refills. Caregivers can also be given access to the medical information of those in their charge.

Hudson Headwaters delivers test results several ways: through the Patient Portal, through the mail, and through our “Results Call” system – an automated phone or email message.  If you want your test results available via your Patient Portal, please let your health provider know.

By phone. Appointments must be canceled or rescheduled at least 24 hours in advance. If you do not call to cancel or reschedule your appointment, you may be subject to a $25 “no show” fee.

Most referrals will be handled during your visit. If you request a referral for additional or specialty services (not at the time of your visit), we will ask for the name of the specialist, the date and reason for your upcoming visit, and appropriate insurance information.

Masks are currently optional for staff, patients and visitors of Hudson Headwaters Health Network facilities. We ask that you wear a mask if you have respiratory symptoms, fever or a rash. Masks are available free of charge at all health centers.

Yes

Yes

Hudson Headwaters provides medical services to most all nursing home/rehab facilities in the Adirondack region of Upstate NY.

Yes. Financial assistance is available. Our Sliding Fee Program is available to eligible patients, regardless of insurance status. It matches the cost of your care with your ability to pay, based on income and household size. Sliding Fee patients may also receive discounts on prescription drugs, and help through our Pharmacy Assistance Program. For more information about our Sliding Fee and Pharmacy Assistance programs, please call 1-888-624-0226.

Hudson Headwaters can also help you enroll in other programs for low-income patients. To find out more, please call our toll-free information line at 866-708-2912.

Yes. InDemand Interpreting services are utilized at all of our Hudson Headwaters Health Centers. This free service instantly connects patients who may have a language barrier or who are hearing impaired to a live, medically trained interpreter via a computer during their office visit to ensure a better patient experience. Simply notify our patient services staff if interpretation services are needed during your visit.