As a Federally Qualified Health Center, Hudson Headwaters' operations and finances are carefully reviewed and regulated by the federal government.  Oversight is conducted by the Bureau of Primary Health Care, within the Health Resources & Services Administration (HRSA).  Both agencies are part of the U.S. Department of Health and Human Services.  (Click here for more information on HRSA and the Bureau:  www.hrsa.gov )  

Additionally, Hudson Headwaters operates under close scrutiny by the New York State Department of Health.  New center development, renovations and expansions, and addition and deletion of services must be reviewed and approvals obtained by NYSDOH prior to execution.  (Click here for more information: www.health.state.ny.us )

To improve quality of care and services, Hudson Headwaters voluntarily subjects itself to an array of surveys on an ongoing basis.  Randomly selected patients are asked to provide detailed information about their experience at Hudson Headwaters' Health Centers.  The entire staff is surveyed annually regarding their work place experience.  Survey results are carefully reviewed by the Quality Improvement and Human Resources departments, and then shared with the Board of Directors and staff.  

To further assure the highest quality of services, Hudson Headwaters is assessed every three years by an independent team of health care experts from the Joint Commission on Accreditation of Healthcare Organizations.  This rigorous on-site survey looks at every aspect of the organization's operation, from environment of care and human resources, to policy and finance, and much more.  HHHN first achieved Joint Commission accreditation in 1998.  Joint Commission accreditation has subsequently been granted in 2001, 2004 and 2007.  (Click here for more information:  www.jcaho.org ) 

Our "Corporate Compliance Plan" formally states Hudson Headwaters' commitment to excellence and documents our policies.  (Click here for a copy of the Compliance Plan.)   In addition we are guided by the Health Insurance Portability and Accountability Act (HIPAA).  (Click here to read about Hudson Headwaters' commitment to privacy and HIPAA standards.)

Our patients have both rights and responsibilities in their medical treatment .  Hudson Headwaters' statement of Patient Rights and Responsibilities is posted at each health center and administrative office, and is available on our website (click here to read the HHHN statement of Patient Rights and Responsibilities).

If you have questions or concerns about significant issues in the delivery of care, policies and procedures, finances and billing, or other areas of Hudson Headwaters' operations, please call our Quality Services Department at  (518) 761-0300, extension 209.  Please leave your name and telephone number and a detailed message about your concern. A member of our Quality Services team will return your call within three (3) business days.  Alternatively, you may contact our Quality Services Department by  mail with a letter detailing your concerns addressed to:  Quality Services Officer, Hudson Headwaters Health Network, PO Box 357, Glens Falls, NY  12801.  If your concerns cannot be resolved through this avenue, you are encouraged to contact the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) at 1-800-994-6610 or by emailing:  complaint@jcaho.org.

Hudson Headwaters Health Network
One Broad Street Plaza, PO Box 357
Glens Falls, NY 12801

Phone:  (518) 761-0300
Fax: (518) 745-1378